returns and cancellations

Changed your mind?

You have the right to cancel your order within 14 days, without giving a reason. The 14 days start the day after you, or someone you name, receive the goods.

To cancel, tell us clearly before the 14 days are up. Email shoppawlm@gmail.com, or use the model cancellation form below (you don’t have to).

Sending it back

• Send the goods back within 14 days of telling us you’re cancelling. We’ll email you the return address.
• You pay the cost of returning goods if you change your mind.
• Please return the bundle unused, clean and in its packaging if you can. If items have been handled more than needed to check them, we may reduce the refund to reflect that.
• For hygiene, please don’t return a lick mat that has been used with food unless it is faulty.

Your refund

We refund the full price, including the original delivery charge (free), within 14 days of receiving the goods back or of you showing proof that you’ve sent them, whichever is sooner. We refund to your original payment method and don’t charge a fee.

Faulty or damaged?

If something arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo. We’ll replace it or give you a full refund, and we cover any return postage. This doesn’t affect your rights under the Consumer Rights Act 2015.

After 30 days and up to 6 months, we’ll repair or replace a faulty item. If that doesn’t work, you’re entitled to a refund.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You can copy the text into an email.